← Run a listing audit
Critical3-21 days
Suppression: Intellectual Property (IP) Complaint
A brand or rights owner has filed a trademark, copyright, or patent infringement complaint against your listing. Amazon removes the listing immediately and records the violation on your Account Health.
How to detect this suppression
Account Health > Intellectual Property Complaints shows all IP claims. The listing deactivates immediately when a complaint is received. You receive an email notification with the complaint type and complainant information.
Fix steps
- 1Identify the specific IP right being claimed (trademark, copyright, or patent)
- 2If you have authorization to sell the product: gather documentation (brand authorization letter, legitimate purchase invoice from brand-authorized distributor)
- 3Contact the complainant directly through Amazon's messaging system to resolve the dispute — many IP complaints are resolved by retraction
- 4If the complaint is invalid: prepare documentation showing your right to sell the product and submit a counter-notice through Account Health
- 5Do not re-list the product while the complaint is active — this escalates the violation
Appeal process
Contact the complainant first to seek retraction. If they agree to retract, the listing can be reinstated. If they do not, submit a formal counter-notice through Account Health with supporting documentation. Legal advice is recommended for patent disputes.
Expected resolution time: 3-21 days
Scan your listing for suppression risks
The free audit identifies suppression triggers before Amazon does.
Run Free Audit