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Critical1-5 days
Suppression: Drug Claim in Listing
The listing contains language that Amazon or the FDA classifies as a drug claim — implying the product can diagnose, cure, mitigate, treat, or prevent a disease or condition. These claims require FDA approval and violate Amazon policy.
How to detect this suppression
Account Health > Policy Compliance shows drug claim violations. The listing may be deactivated with a policy violation notice. Amazon may also send a warning email identifying the specific claim language.
Fix steps
- 1Identify all drug claim language in your title, bullets, description, and images
- 2Replace "treats," "cures," "prevents," "heals," and "diagnoses" with "supports," "promotes," "helps maintain," and "is associated with"
- 3Remove any disease names from the listing content (diabetes, cancer, arthritis, etc.) — these trigger automatic flagging
- 4Review product images for any visual claims (before/after showing disease improvement)
- 5Submit the corrected listing and a brief explanation to Account Health if a violation was recorded
Appeal process
Fix the listing content first. Then respond to the Account Health violation with a brief explanation of the changes made. For first violations, this typically resolves the issue. Repeat violations require a full POA.
Expected resolution time: 1-5 days
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