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Critical3-14 days
Suppression: Safety Complaint
A buyer, competitor, or regulatory body has filed a safety complaint against your product. Amazon takes safety complaints extremely seriously and will typically suspend the listing immediately pending investigation.
How to detect this suppression
Account Health > Product Compliance shows safety complaints. You will receive an email notification from Amazon. The listing status changes to "Inactive" with reason "Safety complaint" or "Product safety issue."
Fix steps
- 1Read the full complaint carefully to understand exactly what safety concern was raised
- 2Gather documentation: product safety test reports, certifications (CE, UL, CPSC compliance), SDS sheets if applicable
- 3If the complaint is from a buyer: investigate whether the issue reflects a real product defect and address it at the source
- 4Prepare a Plan of Action (POA) addressing: the root cause of the safety concern, corrective actions you have taken, and preventive measures
- 5Submit the POA with all supporting documentation through Account Health
- 6If selling through FBA, Amazon may place the inventory on hold — cooperate with their investigation process
Appeal process
Formal appeal through Account Health is required. Submit a POA with safety documentation. Amazon typically responds within 1-3 business days. Multiple appeal attempts may be needed for complex cases.
Expected resolution time: 3-14 days
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