Amazon FBA Reimbursement: How to Claim Money Amazon Owes You

Amazon loses and damages FBA inventory more often than most sellers realize. Amazon is required to reimburse sellers for inventory it loses, damages, or mishandles -- but only if you identify the discrepancy and claim it. Many sellers leave hundreds or thousands of dollars in unclaimed reimbursements per year. Types of reimbursable events: inventory lost in the warehouse (Amazon cannot locate units that your shipment showed as received); inventory damaged by Amazon during handling; units returned by customers that Amazon processed incorrectly; inventory damaged during outbound shipment; and units destroyed without your authorization. How to find discrepancies: download the FBA Inventory Adjustments Report and the Received Inventory Report from Seller Central > Reports > Fulfillment. Compare units shipped with units received. Compare units reported lost or damaged with reimbursements already issued. Many sellers use third-party tools (GETIDA, Seller Investigators, Helium 10 Refund Genie) to automate this analysis. Submitting claims: go to Help > Contact Us > FBA Issue > Inventory Issue. Reference the specific shipment ID, ASIN, and discrepancy dates. Amazon reviews claims and typically resolves them within 10-30 days. Time limits: Amazon's reimbursement window is 9 months from the date of the event for most issue types. Check quarterly to avoid losing claims to expiration.