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Medium1-3 days
How to Fix: Inventory Stranded After Customer Return
Why this happens
A customer returned a product to an FBA fulfillment center and Amazon classified it as unfulfillable, creating a stranded or unsellable unit. If not addressed, these units generate storage fees without generating revenue.
Step-by-step fix
- 1Go to Manage FBA Returns in Seller Central to see all recent returns
- 2Check FBA Inventory > Unfulfillable Inventory for returned units classified as unsellable
- 3For each unfulfillable unit, assess the return reason: customer damaged, defective, or wrong item returned
- 4For salvageable inventory: request a removal order to get the units back, inspect them, and relist if they are genuinely unused
- 5For unsalvageable inventory: request liquidation or disposal directly in Seller Central
- 6For incorrectly classified unfulfillable units (item is actually in new condition): open a Seller Support case with photos showing the item condition to request reclassification
Prevention tips
- ✓Review unfulfillable inventory monthly and take action before long-term storage fees accrue
- ✓Track your return rate by ASIN in Business Reports — a consistently high return rate signals a product or listing issue to fix
- ✓Include removal order costs in your FBA profitability calculations
Typical fix time: 1-3 days
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